BusinessWeek online joined the rest of the media in noting that Toyota just passed GM as the global leader in auto sales this quarter. The article covers all the usual points, and to its credit, does add a few words about lean. But the author goes off-track when he states that,
Toyota workers value frugalityâ€”whether it’s turning down the heat at company-owned dormitories during working hours back in Japan, or spending weeks jawboning with suppliers to figure out ways to redesign a key component and shave another 10% from production costs.
Clearly, the author is trying to address the issue of muda. But he misses the point: Toyota (and the employees) aren’t trying to be “frugal.” They’re not trying to save money.
Rather, they’re trying to eliminate the waste in their operations — from the production line to the dorm rooms — that the customer doesn’t value. Hell, if Toyota really wanted to save money, they wouldn’t have company dormitories at all. They’d let employees take care of their own housing.
From this perspective, “frugality” isn’t the goal at all. Frugality is simply a by-product of the focus on customer value.
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