djournal.com: Understanding Toyota

Here’s an article from Mississippi, home of the next Toyota plant. A newspaper did a pretty good job with a brief history and explanation of the Toyota Way.

One snippet:

The company takes on problems first, he said, one of the key points made by the manufacturer during its employee orientations. The company doesn’t focus so much on bureaucracy as do so many others, Magee said. Instead, it chooses to empower its employees by having them think critically and offer constructive criticism on how to make the product better.

“It’s always problems first,” he said, “unlike our Friday meetings when we like to gather around the table and tell what we did best.”

“Problems first.” That’s refreshing. Most organizations I’ve been a part of, even though we were working on Lean, still hadn’t yet embraced the idea of problems first. Most organizations still tend, I believe, to want to hide or make excuses for problems.

“No problems is problem” goes the famous Toyota quote.

About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.

Tagged as: Toyota