By January 13, 2007 3 Comments Read More →

What’s On Toyota’s Mind?


Thanks to Pete for findng this and sending it my way. This link takes you to an animation thats apparently produced for Toyota Sweden.

Here is the animation with English subtitles (you can view this with or without sound).

The animation can also be found on the original Toyota site (with Swedish subtitles).

It looks pretty out-there, I realize… but bear with it. Click on the numbers along the bottom:

  • #4 “The String” – this explains the story behind the andon cord (although generalizing that none of the American workers Toyoda saw in 1956 cared about the products, but still, the idea of empowering employees is powerful.

  • #61 “Fingertip Quality,” talking about how workers are trained to focus on fit and finish of the assembled vehicles.
  • #86 “Our Philosophy,” discussing the Toyota Way (and you can order a free copy of their publication, probably not the Liker book, from their website). They list the following as Toyota Way principles:
    • Kaizen
    • Jidoka
    • Genchi Genbutsu (“see for yourself”)
    • Muda
  • #114 “Customer Satisfaction.” The comment says “It’s as if everyone is satisfied except Toyota themselves.”

Interesting site, check it out.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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3 Comments on "What’s On Toyota’s Mind?"

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  1. Frisbeeralf says:

    Excellent video sequences:-) Hoping for more, Ralf

  2. Anonymous says:

    Has anyone had any luck getting a Toyota Way booklet? I left an email message on their request page (fun to try to figure out the langauge), but no response yet…

  3. Mark Graban says:

    I requested one too… it would probably take a while if they mail out hard copy books. We’ll see.

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