Pointy Haired Shenanigans – Dilbert, Lean, and Wastes of Time

On Dilbert.com

Dilbert mentions Lean again… not really a knock on Lean or Six Sigma, but a knock against the “pointy haired bosses” out there.

 

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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