From Push to Pull in Lean Implementation

Daily Kaizen: Stop Selling

Here’s a good post from the Daily Kaizen blog about the need to “stop selling” lean. Remember, “push” is bad, so if you’re pushing lean (or pushing tools) on people, they are likely to be defensive.

If you are helping people solve real problems, helping them reduce and eliminate waste (thereby making their lives easier, as employees, and helping customers), then people will start pulling on lean. “Pull” is good. Show some success and people will start pulling on lean methods and your lean help.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

2 Comments

  1. Jamie Flinchbaugh says

    But not EVERYONE will just come along once they see the evidence. Since we’re using pull here as an analogy, it does have limitations. SOME people will have to be pushed.

    However, go first where there is pull. Why create artificial barriers to progress?

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