Comments on: Notes from a Toyota Georgetown Tour http://www.leanblog.org/2006/07/notes-from-toyota-georgetown-tour/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Thu, 09 Feb 2012 22:59:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Karen Wilhelm http://www.leanblog.org/2006/07/notes-from-toyota-georgetown-tour/#comment-807 Karen Wilhelm Tue, 25 Jul 2006 13:45:00 +0000 http://leanblog.bigbigdesign.net/2006/07/notes-from-a-toyota-georgetown-tour/#comment-807 I'd eliminate all slogans coming from an anointed group of people sitting in a conference room somewhere. I’d eliminate all slogans coming from an anointed group of people sitting in a conference room somewhere.

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]]> By: curiouscat http://www.leanblog.org/2006/07/notes-from-toyota-georgetown-tour/#comment-806 curiouscat Tue, 25 Jul 2006 12:38:00 +0000 http://leanblog.bigbigdesign.net/2006/07/notes-from-a-toyota-georgetown-tour/#comment-806 I think the damage of using slogan for Toyota might be minor. In general slogans are bad for several reason including: <a HREF="http://management.curiouscatblog.net/2006/04/20/stop-demotivating-employees/" REL="nofollow">demotivating employees</a>, stopping management from taking actual action to improve and making management look stupid. Since Toyota actually stand behind their slogans with significant and sustained action (a rarity) these problems may be small. Still I think slogans are a bad idea - risky with very little actual benefit (the way they could be claimed to be a benefit is to focus people's minds, but only if they are a part of a system of improvement...).<br/><br/>Most managers using slogans are much more likely to be like Dilbert's pointy haired boss than Toyota.<br/><br/><a HREF="http://management.curiouscatblog.net/2005/06/05/dilbert-and-deming/" REL="nofollow">Deming and Dilbert on Slogans</a> (I really do find it annoying that web sites don't follow the <a HREF="http://www.useit.com/alertbox/981129.html" REL="nofollow">web pages must live forever rule</a> so the dilbert strip is a broken link). I think the damage of using slogan for Toyota might be minor. In general slogans are bad for several reason including: demotivating employees, stopping management from taking actual action to improve and making management look stupid. Since Toyota actually stand behind their slogans with significant and sustained action (a rarity) these problems may be small. Still I think slogans are a bad idea – risky with very little actual benefit (the way they could be claimed to be a benefit is to focus people’s minds, but only if they are a part of a system of improvement…).

Most managers using slogans are much more likely to be like Dilbert’s pointy haired boss than Toyota.

Deming and Dilbert on Slogans (I really do find it annoying that web sites don’t follow the web pages must live forever rule so the dilbert strip is a broken link).

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