Here’s a story about hiring at the Toyota San Antonio plant. There are far more applicants than jobs available, so Toyota can be selective in its hiring.
The long lines and stacks of resumes. Hundreds of thousands of people are answering Toyota’s ‘help wanted’ ad. Rolando Lugo’s application was approved. He’s now earning a Toyota pay check.
“A lot of people have told me that I was lucky. And, to me, its not luck. I proved to myself that I was Toyota quality,” said Rolando.
Toyota quality? What is it how do you define it on a resume?
Here are some key points: Toyota says in many cases, experience doesn’t matter. The company wants to know you are flexible, you have a good attitude, and you can work with a team.
“If you come to Toyota with those key characteristics, we’re going to teach you how to build a Tundra pick up truck,” said John Runge of Toyota Human Resources.
That reminds me of Southwest Airlines — hire for attitude and train for skill!
It’s probably a plus if you didn’t already work 20 years at the GM Arlington plant. Toyota would rather have people without engrained bad habits or bad attitudes, I’m sure.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.