Cheaters Never Prosper?

No, this isn’t a commentary on Ken Lay’s death today, although I was surprised to hear he was a vacation home in Aspen awaiting sentencing when he died of a massive heart attack. I thought he was broke and convicted, neither of which seems to fit with dying in a vacation home. Oh well. Don’t accuse of me schadenfreude on this, I take no joy in this news.

What I meant to write about here was cheating on certifications. I often look at the “keywords” that people use to find my blog. Once in a while I see “APICS exam test answers cheating” or something similar.

Today I saw “dell customer experience certification test cheats”.

So, if you’re getting a bad customer experience from Dell, maybe you were being served by someone who cheated on their exam?

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If you somehow stumbled onto this blog because you’re looking to cheat on an exam, shame on you.

Now if I ever see “air traffic control exam cheats” come up, I’ll quit flying right then and there.

Please check out my main blog page at www.leanblog.org

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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