No, this isn’t a commentary on Ken Lay’s death today, although I was surprised to hear he was a vacation home in Aspen awaiting sentencing when he died of a massive heart attack. I thought he was broke and convicted, neither of which seems to fit with dying in a vacation home. Oh well. Don’t accuse of me schadenfreude on this, I take no joy in this news.
What I meant to write about here was cheating on certifications. I often look at the “keywords” that people use to find my blog. Once in a while I see “APICS exam test answers cheating” or something similar.
Today I saw “dell customer experience certification test cheats”.
So, if you’re getting a bad customer experience from Dell, maybe you were being served by someone who cheated on their exam?
If you somehow stumbled onto this blog because you’re looking to cheat on an exam, shame on you.
Now if I ever see “air traffic control exam cheats” come up, I’ll quit flying right then and there.
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.