Honestly, if anyone really uses this story (earlier mention here) as an example of “lean,” I will throw something.
The idea of strapping 900 people into a plane is, again, an example of an internal “cost” focus, as opposed to a customer focus. If it’s cheaper to stack people into a plane it’s good for the company… unless that experience is so bad that they never come back. Then, the layoffs start…. the cycle continues.