Pharmacy Error Proofing Example
Here is a great example of error proofing that I’ve never seen before. It’s springtime, so my allergies have been killing me, especially after mowing the lawn on Saturday. I went and got a prescription for Allegra and received the new generic equivalent.
Walgreens put a diagram on the information sheet that allows you to confirm that you have the right pills, which is especially helpful here because the generic doesn’t have an Allegra logo on there.
Walgreens should almost draw more attention to the purpose of the diagram. I can confirm that I was given a round peach colored pill of that size. I can also confirm that it says “93” on one side and “7253” on the other. I know I have the right pill.
It’s not ultimate error proofing. That would be on the pharmacy side, anything they would have in place to make sure the pharmacist couldn’t give me the wrong pill. Maybe they have standard work that says they have to confirm the pills against this printout.
It’s scary, but there are some medical expert estimates that say about 3% of all prescriptions are wrong (at hospitals or drugstores), which includes wrong pill or wrong dosage.
Walgreens should really have a huge page that says “HEY CUSTOMER! Double check that we gave you the right pill!!!” That would probaby be bad for business though.
A good tip for everyone…. double check anything you get from the drug store. They aren’t perfect… they’re human after all.