Comments on: Hotel Room Error Proofing http://www.leanblog.org/2006/04/hotel-room-error-proofing/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Thu, 09 Feb 2012 15:26:57 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mark Graban http://www.leanblog.org/2006/04/hotel-room-error-proofing/#comment-1185 Mark Graban Fri, 03 Nov 2006 21:33:00 +0000 http://leanblog.bigbigdesign.net/2006/04/hotel-room-error-proofing/#comment-1185 I may be quick to criticize (as you are, also), but where did I insult anybody? I didn't call anyone idiot. My tone was insulting? <br/><br/>My point is that "lean thinking" (as an area of expertise) is pretty rare and not found in most industries, including insurance. The problem is they are insurance experts.... what they could also use is a dose of lean thinking.<br/><br/>And, no, I'm not calling myself an "expert" in lean thinking. Just someone who likes to ask questions, even if that means being critical of others. <br/><br/>Thanks for reading and commenting. I may be quick to criticize (as you are, also), but where did I insult anybody? I didn’t call anyone idiot. My tone was insulting?

My point is that “lean thinking” (as an area of expertise) is pretty rare and not found in most industries, including insurance. The problem is they are insurance experts…. what they could also use is a dose of lean thinking.

And, no, I’m not calling myself an “expert” in lean thinking. Just someone who likes to ask questions, even if that means being critical of others.

Thanks for reading and commenting.

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]]> By: Anonymous http://www.leanblog.org/2006/04/hotel-room-error-proofing/#comment-1184 Anonymous Fri, 03 Nov 2006 21:04:00 +0000 http://leanblog.bigbigdesign.net/2006/04/hotel-room-error-proofing/#comment-1184 You have a good point about the hangers. Clearly this is the ROOT of the problem. However I believe that this was was part a marketing campaign. Are you sure that this was not recommended as well? <br/><br/>You were pretty quick to criticize other peoples' level of expertise when it is clear you are not an expert in this subject matter. My point to you is it's unnecessary to insult others to make your point. You have a good point about the hangers. Clearly this is the ROOT of the problem. However I believe that this was was part a marketing campaign. Are you sure that this was not recommended as well?

You were pretty quick to criticize other peoples’ level of expertise when it is clear you are not an expert in this subject matter. My point to you is it’s unnecessary to insult others to make your point.

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]]> By: Mark Graban http://www.leanblog.org/2006/04/hotel-room-error-proofing/#comment-1179 Mark Graban Fri, 03 Nov 2006 17:38:00 +0000 http://leanblog.bigbigdesign.net/2006/04/hotel-room-error-proofing/#comment-1179 I never suggested re-designing an existing hotel. That's not what I said above.<br/><br/>I made two points:<br/><br/>1) the insurance company should insist that new hotels be built with ceiling sprinklers, IF POSSIBLE<br/><br/>2) even with existing hotels, the "why" analysis of why people hang clothes on sprinklers could lead to:<br/><br/>a) they didn't know better (put a warning sign) <br/>b) they didn't have enough clothes hanging space, so add hooks and more hangers<br/><br/>If you make it easy for people to NOT use the sprinkler as a hanger, you might have better success than a sign that can be ignored. I never suggested re-designing an existing hotel. That’s not what I said above.

I made two points:

1) the insurance company should insist that new hotels be built with ceiling sprinklers, IF POSSIBLE

2) even with existing hotels, the “why” analysis of why people hang clothes on sprinklers could lead to:

a) they didn’t know better (put a warning sign)
b) they didn’t have enough clothes hanging space, so add hooks and more hangers

If you make it easy for people to NOT use the sprinkler as a hanger, you might have better success than a sign that can be ignored.

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]]> By: Anonymous http://www.leanblog.org/2006/04/hotel-room-error-proofing/#comment-1177 Anonymous Fri, 03 Nov 2006 17:14:00 +0000 http://leanblog.bigbigdesign.net/2006/04/hotel-room-error-proofing/#comment-1177 Ever consider the possibility that with pre-cast concrete structures that side wall sprinklers are the only option? When it's not possible to eliminate or engineer out the solution, the next solution is an administrative control. <br/><br/>The other item to consider is the cost/benefit. Even if it was possible to redesign the sprinkler system, the risk does not justify the expense. Wausau could consult in the building stage, however most property insurance exposures are already built.<br/><br/>Mark, how would you feel if your insurance company asked you to retrofit your sprinkler system to control a problem of this size? Ever consider the possibility that with pre-cast concrete structures that side wall sprinklers are the only option? When it’s not possible to eliminate or engineer out the solution, the next solution is an administrative control.

The other item to consider is the cost/benefit. Even if it was possible to redesign the sprinkler system, the risk does not justify the expense. Wausau could consult in the building stage, however most property insurance exposures are already built.

Mark, how would you feel if your insurance company asked you to retrofit your sprinkler system to control a problem of this size?

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