WSJ.com – Why Toyota Won

I still haven’t found a free version, but here’s a site with slightly more detail.

Here is piece written by Jim Womack, in a similar vein to last week’s email newsletter.

His main bullet points:

• GM and Ford can’t design vehicles that Americans want to pay “Toyota money” for.
• GM and Ford are clueless as to how to work with their suppliers.
• GM and Ford have miasmic management cultures.
• GM and Ford cling to their wide range of brands
• GM and Ford still treat customers as strangers engaged in one-time transactions.

About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.

Tagged as: Womack, WSJ