Womack’s WSJ Piece

WSJ.com – Why Toyota Won

I still haven’t found a free version, but here’s a site with slightly more detail.

Here is piece written by Jim Womack, in a similar vein to last week’s email newsletter.

His main bullet points:

  • GM and Ford can’t design vehicles that Americans want to pay “Toyota money” for.
  • GM and Ford are clueless as to how to work with their suppliers.
  • GM and Ford have miasmic management cultures.
  • GM and Ford cling to their wide range of brands
  • GM and Ford still treat customers as strangers engaged in one-time transactions.
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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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