Comments on: What Are We Searching For? http://www.leanblog.org/2006/02/what-are-we-searching-for/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Thu, 09 Feb 2012 15:26:57 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: What Are We Searching For? Part Deux — Lean Blog http://www.leanblog.org/2006/02/what-are-we-searching-for/#comment-22706 What Are We Searching For? Part Deux — Lean Blog Thu, 28 Jul 2011 00:06:00 +0000 http://leanblog.bigbigdesign.net/2006/02/what-are-we-searching-for/#comment-22706 [...] Mark Graban on September 28, 2006 · 2 comments From the Lean Blog server logs…. I did this back in February and here’s what people are searching for today…. not the most popular searches, but the [...] [...] Mark Graban on September 28, 2006 · 2 comments From the Lean Blog server logs…. I did this back in February and here’s what people are searching for today…. not the most popular searches, but the [...]

Like or Dislike: Thumb up 0 Thumb down 0

]]> By: David Meier http://www.leanblog.org/2006/02/what-are-we-searching-for/#comment-340 David Meier Tue, 28 Feb 2006 04:12:00 +0000 http://leanblog.bigbigdesign.net/2006/02/what-are-we-searching-for/#comment-340 Hi Mark,<br/>I get the response of "human error" all the time when problem solving. It is similar to an example I shared in the Toyota Way Fieldbook when the "why" ends with a "conclusion" that is not correctable. People will say, "Oh, it's human error. That is to be expected! What can you do about that?" (Meaning why bother trying when you know that people are going to make mistakes anyway.) If the answer is changed a little- "Why does the error occur? Answer- becaues it can!" So then we can ask "How could it be possible to prevent the error?"<br/><br/>The trick is to answer the question in a way that leads to something you DO have control over. Hi Mark,
I get the response of “human error” all the time when problem solving. It is similar to an example I shared in the Toyota Way Fieldbook when the “why” ends with a “conclusion” that is not correctable. People will say, “Oh, it’s human error. That is to be expected! What can you do about that?” (Meaning why bother trying when you know that people are going to make mistakes anyway.) If the answer is changed a little- “Why does the error occur? Answer- becaues it can!” So then we can ask “How could it be possible to prevent the error?”

The trick is to answer the question in a way that leads to something you DO have control over.

Like or Dislike: Thumb up 0 Thumb down 0

]]>