This quote came from a frenetic Tom Peters slide deck (link above, see slide #14).
“THE CUSTOMER IS GOD AND THE MARKET DECIDES EVERYTHING.”
That sounds pretty much a lean philosophy to me. Make only what the customer wants, when she wants it, and how she wants it. The market decides everything, including the price of your product (you can’t just take your costs and tack on your “entitled” profit).
Is this quote from Toyota? Is it from an American company?
It’s a banner hanging at the Hua Xin Dress Co, Ltd., in the Rongcheng Industry Zone.
You know what scares me more than China’s low costs? China figuring out lean faster and better than us Americans have.
About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology. Mark is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. Mark is also the VP of Customer Success for the technology company KaiNexus. He lives in San Antonio, Texas.