Comments on: Lean Consumption at the Post Office http://www.leanblog.org/2005/12/lean-consumption-at-post-office/ Mark Graban's leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System Thu, 09 Feb 2012 22:59:58 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mark Graban http://www.leanblog.org/2005/12/lean-consumption-at-post-office/#comment-3135 Mark Graban Tue, 12 Feb 2008 04:16:00 +0000 http://leanblog.bigbigdesign.net/2005/12/lean-consumption-at-the-post-office/#comment-3135 Here is a <a HREF="http://www.lean.org/Community/Registered/ArticleDocuments/Canada%20Post%20success%20story%202.pdf" REL="nofollow"> Canada Post case study</a>. Here is a Canada Post case study.

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]]> By: Mark Graban http://www.leanblog.org/2005/12/lean-consumption-at-post-office/#comment-195 Mark Graban Thu, 01 Dec 2005 19:46:00 +0000 http://leanblog.bigbigdesign.net/2005/12/lean-consumption-at-the-post-office/#comment-195 Thanks, Mark, that made me laugh out loud. I mean, I empathize with you too.<br/><br/>Can't the USPS hire whoever is leading the large lean effort going on up north at Canada Post? I've read a number of articles about how they apply lean thinking to make huge improvements.<br/><br/>The typical post office branch needs some basic common sense and courtesty along with lean.<br/><br/>Some post offices conveniently have those flat rate boxes available for you to just grab (they are free, after all). Some post offices make you stand in line (about 20 minutes!) just to get that free box.<br/><br/>A huge time saver is the usps.com "print your own postage" which is great for priority mail boxes, etc. That allows you to skip the line altogether. At least the USPS is working on that, plus the self-service kiosks at the post offices. The typical customer experience, you're right, it's horrible Thanks, Mark, that made me laugh out loud. I mean, I empathize with you too.

Can’t the USPS hire whoever is leading the large lean effort going on up north at Canada Post? I’ve read a number of articles about how they apply lean thinking to make huge improvements.

The typical post office branch needs some basic common sense and courtesty along with lean.

Some post offices conveniently have those flat rate boxes available for you to just grab (they are free, after all). Some post offices make you stand in line (about 20 minutes!) just to get that free box.

A huge time saver is the usps.com “print your own postage” which is great for priority mail boxes, etc. That allows you to skip the line altogether. At least the USPS is working on that, plus the self-service kiosks at the post offices. The typical customer experience, you’re right, it’s horrible

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