Quelling Command and Control Thinking

QW: Freedom from command

This might make for interesting reading in conjunction with the earlier piece on a Lean Air Force.

Consultant and writer John Seddon highlights some of key conceptual differences between command-and-control management with what is needed in a lean environment.

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Seddon is also the author of a new book on lean service, Freedom from Command & Control: Rethinking Management for Lean Service.

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

1 Comment

  1. "Lean Across the Air Force" — Lean Blog

    […] airman to make suggestions and drive improvement, even if that means questioning their superiors? Click here for an article on command-and-control vs. lean management. I’m glad to see the Air Force take this approach. I truly hope they can make it work. Anyone […]

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