This might make for interesting reading in conjunction with the earlier piece on a Lean Air Force.
Consultant and writer John Seddon highlights some of key conceptual differences between command-and-control management with what is needed in a lean environment.
Seddon is also the author of a new book on lean service, Freedom from Command & Control: Rethinking Management for Lean Service.
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.