Since I’ve been moving into “lean healthcare” consulting, I am joining one of the healthcare management societies, analogous to an APICS type organization, I suppose. I’ll leave this group un-named.
As I was poking around their website, I clicked on the bookstore, to be greeted wth this:
Please mark your calendar! Due to our annual physical inventory no orders will be shipped January 5 through January 13, 2006. We will resume shipment on January 16, 2006. Thank you for your patience.
Wow, how un-lean. This organization doesn’t purport to be lean, but it’s hard not noticing the lack of customer focus that’s required to shut down for more than a whole week, due to their internal operations needs (a physical inventory). Most of us don’t have that luxury, do we???
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.