NUMMI Tour Tale #4: The Pull Gift Shop

NUMMI Tour Tale #1: Why Fix the Escalator?
NUMMI Tour Tale #2: The Power of Reynolds Wrap
NUMMI Tour Tale #3: The Power of Why

Back to stories about my tour of the Toyota/GM plant in Fremont CA.

The NUMMI lobby has a “virtual” (my term, not theirs) gift shop display of items available for purchase. To buy items, such as hats, pens, or coffee cups, you call a number using a provided phone. In effect, you “pull” items that are delivered to you at the end of your tour. No inventory, other than display items, is kept in the lobby. Tour guests don’t have to carry items with them on the tour tram. Seems to work out just fine.

Maybe it would be a more interesting illustration of lean practices to have a small quantity of each item on display, with a working kanban system used to replenish items from their hidden gift shop “supermarket”?

NUMMI Tour Tale #5: Nobody is Perfect

About LeanBlog.org: Mark Graban is a consultant, author, and speaker in the “lean healthcare” methodology, focused on improving quality and patient safety, improving access, reducing costs, and fully engaging healthcare professionals. He is also the Chief Improvement Officer for KaiNexus.