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	<title>Comments on: NUMMI Tour Tale #1: Why Fix the Escalator?</title>
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	<link>http://www.leanblog.org/2005/10/nummi-tour-tale-1-why-fix-escalator/</link>
	<description>Mark Graban&#039;s leanblog.org - Lean Healthcare, Lean Thinking, Lean Manufacturing, Toyota Production System</description>
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		<title>By: Notes from a Toyota Georgetown Tour — Lean Blog</title>
		<link>http://www.leanblog.org/2005/10/nummi-tour-tale-1-why-fix-escalator/#comment-22959</link>
		<dc:creator>Notes from a Toyota Georgetown Tour — Lean Blog</dc:creator>
		<pubDate>Thu, 28 Jul 2011 12:52:17 +0000</pubDate>
		<guid isPermaLink="false">http://leanblog.bigbigdesign.net/2005/10/nummi-tour-tale-1-why-fix-the-escalator/#comment-22959</guid>
		<description>[...] is one that mirrors what I saw at NUMMI, where I saw Toyota with large quality mottos hanging from the rafters: &#8220;Don&#8217;t hesitate [...]</description>
		<content:encoded><![CDATA[<p>[...] is one that mirrors what I saw at NUMMI, where I saw Toyota with large quality mottos hanging from the rafters: &#8220;Don&#8217;t hesitate [...]</p>
<p>Like or Dislike: <img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="up-22959" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('22959', 'add', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_');" title="" /> <span id="karma-22959-up" style="font-size:12px; color:#009933;">0</span>&nbsp;<img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="down-22959" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_down.png" alt="Thumb down" onclick="javascript:ckratingKarma('22959', 'subtract', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_')" title="" /> <span id="karma-22959-down" style="font-size:12px; color:#990033;">0</span></p>]]></content:encoded>
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		<title>By: NUMMI Tour Tale #2: The Power of Reynolds Wrap — Lean Blog</title>
		<link>http://www.leanblog.org/2005/10/nummi-tour-tale-1-why-fix-escalator/#comment-22935</link>
		<dc:creator>NUMMI Tour Tale #2: The Power of Reynolds Wrap — Lean Blog</dc:creator>
		<pubDate>Thu, 28 Jul 2011 12:45:47 +0000</pubDate>
		<guid isPermaLink="false">http://leanblog.bigbigdesign.net/2005/10/nummi-tour-tale-1-why-fix-the-escalator/#comment-22935</guid>
		<description>[...] by Mark Graban on October 26, 2005 &#183; 4 comments   NUMMI Tour Tale #1: Why Fix the Escalator? [...]</description>
		<content:encoded><![CDATA[<p>[...] by Mark Graban on October 26, 2005 &middot; 4 comments   NUMMI Tour Tale #1: Why Fix the Escalator? [...]</p>
<p>Like or Dislike: <img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="up-22935" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('22935', 'add', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_');" title="" /> <span id="karma-22935-up" style="font-size:12px; color:#009933;">0</span>&nbsp;<img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="down-22935" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_down.png" alt="Thumb down" onclick="javascript:ckratingKarma('22935', 'subtract', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_')" title="" /> <span id="karma-22935-down" style="font-size:12px; color:#990033;">0</span></p>]]></content:encoded>
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		<title>By: NUMMI Employee Says Plant Hides Defects — Lean Blog</title>
		<link>http://www.leanblog.org/2005/10/nummi-tour-tale-1-why-fix-escalator/#comment-22862</link>
		<dc:creator>NUMMI Employee Says Plant Hides Defects — Lean Blog</dc:creator>
		<pubDate>Thu, 28 Jul 2011 03:40:49 +0000</pubDate>
		<guid isPermaLink="false">http://leanblog.bigbigdesign.net/2005/10/nummi-tour-tale-1-why-fix-the-escalator/#comment-22862</guid>
		<description>[...] NUMMI, by any stretch. My earlier posts about a plant tour I was on two years ago sometimes bring random and angry comments from people claiming to be NUMMI employees. The quality reputation of NUMMI is good, as judged by [...]</description>
		<content:encoded><![CDATA[<p>[...] NUMMI, by any stretch. My earlier posts about a plant tour I was on two years ago sometimes bring random and angry comments from people claiming to be NUMMI employees. The quality reputation of NUMMI is good, as judged by [...]</p>
<p>Like or Dislike: <img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="up-22862" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('22862', 'add', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_');" title="" /> <span id="karma-22862-up" style="font-size:12px; color:#009933;">0</span>&nbsp;<img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="down-22862" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_down.png" alt="Thumb down" onclick="javascript:ckratingKarma('22862', 'subtract', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_')" title="" /> <span id="karma-22862-down" style="font-size:12px; color:#990033;">0</span></p>]]></content:encoded>
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		<title>By: Redge</title>
		<link>http://www.leanblog.org/2005/10/nummi-tour-tale-1-why-fix-escalator/#comment-19560</link>
		<dc:creator>Redge</dc:creator>
		<pubDate>Tue, 15 Mar 2011 02:55:09 +0000</pubDate>
		<guid isPermaLink="false">http://leanblog.bigbigdesign.net/2005/10/nummi-tour-tale-1-why-fix-the-escalator/#comment-19560</guid>
		<description>Why was it installed in the first place? Wasted $ by design.</description>
		<content:encoded><![CDATA[<p>Why was it installed in the first place? Wasted $ by design.</p>
<p>Like or Dislike: <img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="up-19560" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('19560', 'add', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_');" title="" /> <span id="karma-19560-up" style="font-size:12px; color:#009933;">0</span>&nbsp;<img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="down-19560" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_down.png" alt="Thumb down" onclick="javascript:ckratingKarma('19560', 'subtract', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_')" title="" /> <span id="karma-19560-down" style="font-size:12px; color:#990033;">0</span></p>]]></content:encoded>
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		<title>By: Looking Ahead to a Toyota Tour by Looking Back — Lean Blog</title>
		<link>http://www.leanblog.org/2005/10/nummi-tour-tale-1-why-fix-escalator/#comment-12685</link>
		<dc:creator>Looking Ahead to a Toyota Tour by Looking Back — Lean Blog</dc:creator>
		<pubDate>Mon, 13 Sep 2010 09:01:48 +0000</pubDate>
		<guid isPermaLink="false">http://leanblog.bigbigdesign.net/2005/10/nummi-tour-tale-1-why-fix-the-escalator/#comment-12685</guid>
		<description>[...] NUMMI Tour Tale #1: Why Fix the Escalator? [...]</description>
		<content:encoded><![CDATA[<p>[...] NUMMI Tour Tale #1: Why Fix the Escalator? [...]</p>
<p>Like or Dislike: <img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="up-12685" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('12685', 'add', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_');" title="" /> <span id="karma-12685-up" style="font-size:12px; color:#009933;">0</span>&nbsp;<img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="down-12685" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_down.png" alt="Thumb down" onclick="javascript:ckratingKarma('12685', 'subtract', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_')" title="" /> <span id="karma-12685-down" style="font-size:12px; color:#990033;">0</span></p>]]></content:encoded>
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		<title>By: Anonymous</title>
		<link>http://www.leanblog.org/2005/10/nummi-tour-tale-1-why-fix-escalator/#comment-5145</link>
		<dc:creator>Anonymous</dc:creator>
		<pubDate>Sun, 05 Jul 2009 14:56:34 +0000</pubDate>
		<guid isPermaLink="false">http://leanblog.bigbigdesign.net/2005/10/nummi-tour-tale-1-why-fix-the-escalator/#comment-5145</guid>
		<description>I worked at that plant for both GM, and for the NUMMI joint venture. It is important to note that the escalator&#039;s primary function was access to the cafeteria, and that it is flanked on both sides by stairs. The stairs are much easier to negotiate. In fact, I used to use the stairs even when the escalator was working.&lt;br /&gt;&lt;br /&gt;The &#039;positive&#039; Toyota influenced NUMMI culture seemed to evaporate after the departure of Gary Convis. Gary was Executive VP of manufacturing at NUMMI and left to become the President of the Georgetown Kentucky operations.  Gary had successfully internalized the Toyota Culture, and I&#039;m my opinion was having difficulty spreading it to the rest of the NUMMI management team. I have heard from others that the management culture at NUMMI has since moved closer to the &#039;Old&#039; GM style after Gary&#039;s departure.</description>
		<content:encoded><![CDATA[<p>I worked at that plant for both GM, and for the NUMMI joint venture. It is important to note that the escalator&#39;s primary function was access to the cafeteria, and that it is flanked on both sides by stairs. The stairs are much easier to negotiate. In fact, I used to use the stairs even when the escalator was working.</p>
<p>The &#39;positive&#39; Toyota influenced NUMMI culture seemed to evaporate after the departure of Gary Convis. Gary was Executive VP of manufacturing at NUMMI and left to become the President of the Georgetown Kentucky operations.  Gary had successfully internalized the Toyota Culture, and I&#39;m my opinion was having difficulty spreading it to the rest of the NUMMI management team. I have heard from others that the management culture at NUMMI has since moved closer to the &#39;Old&#39; GM style after Gary&#39;s departure.</p>
<p>Like or Dislike: <img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="up-5145" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('5145', 'add', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_');" title="" /> <span id="karma-5145-up" style="font-size:12px; color:#009933;">0</span>&nbsp;<img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="down-5145" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_down.png" alt="Thumb down" onclick="javascript:ckratingKarma('5145', 'subtract', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_')" title="" /> <span id="karma-5145-down" style="font-size:12px; color:#990033;">1</span></p>]]></content:encoded>
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		<title>By: Anonymous</title>
		<link>http://www.leanblog.org/2005/10/nummi-tour-tale-1-why-fix-escalator/#comment-4821</link>
		<dc:creator>Anonymous</dc:creator>
		<pubDate>Wed, 22 Apr 2009 22:45:00 +0000</pubDate>
		<guid isPermaLink="false">http://leanblog.bigbigdesign.net/2005/10/nummi-tour-tale-1-why-fix-the-escalator/#comment-4821</guid>
		<description>I used to work there at NUMMI. I gave 1 1/2 years of dedicated hard work without benefits only to be shown the door like many others before and after me. Meanwhile, fraudulent disabilities sit at home collecting a paycheck because this union (UAW) continues to protect the weak and unworthy. This company is poisoned and I look forward to the day they close their doors for good.</description>
		<content:encoded><![CDATA[<p>I used to work there at NUMMI. I gave 1 1/2 years of dedicated hard work without benefits only to be shown the door like many others before and after me. Meanwhile, fraudulent disabilities sit at home collecting a paycheck because this union (UAW) continues to protect the weak and unworthy. This company is poisoned and I look forward to the day they close their doors for good.</p>
<p>Like or Dislike: <img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="up-4821" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('4821', 'add', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_');" title="" /> <span id="karma-4821-up" style="font-size:12px; color:#009933;">0</span>&nbsp;<img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="down-4821" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_down.png" alt="Thumb down" onclick="javascript:ckratingKarma('4821', 'subtract', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_')" title="" /> <span id="karma-4821-down" style="font-size:12px; color:#990033;">0</span></p>]]></content:encoded>
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		<title>By: Anonymous</title>
		<link>http://www.leanblog.org/2005/10/nummi-tour-tale-1-why-fix-escalator/#comment-3937</link>
		<dc:creator>Anonymous</dc:creator>
		<pubDate>Wed, 03 Sep 2008 02:48:00 +0000</pubDate>
		<guid isPermaLink="false">http://leanblog.bigbigdesign.net/2005/10/nummi-tour-tale-1-why-fix-the-escalator/#comment-3937</guid>
		<description>I don&#039;t know if I believe that the escalator causes more injuries than stairs.  If that were the case, liability would push many companies to get rid of them.  I think they do it for cost, but also to send a signal that money is not cheap.  I worked there and at GM and NUMMI is much more cost conscious.  It starts with a cheapskate frugal attitude so everyone doesn&#039;t ask for something unless it is needed.  It&#039;s like growing up as a kid rich vs poor.  Rich kids used to Mom and Dad getting everything for them will not voluntarily give up for practicality.  They will gravitate to convenience.  Middle class or poor kids know not even to ask for things that are out of reach.  My wife grew up poor and she has the eye on the dollar and it is a good thing.  I grew up upper middle class and knew I got a way with a lot at home for things I didn&#039;t need, but wanted.  I could always pitch a case to justify &quot;need&quot;.  Things don&#039;t change in human nature when they work for a corpporation.  Many will waste company money to make their personal lives easier at work.  So the culture of being frugal is there.  They eliminated waste baskets and seemed kind of dumb, but we do fine without them.  Watch the pennies and the dollars will take care of themselves.  But it is a tough place to work, but you do learn alot and it changes your point of view.</description>
		<content:encoded><![CDATA[<p>I don&#8217;t know if I believe that the escalator causes more injuries than stairs.  If that were the case, liability would push many companies to get rid of them.  I think they do it for cost, but also to send a signal that money is not cheap.  I worked there and at GM and NUMMI is much more cost conscious.  It starts with a cheapskate frugal attitude so everyone doesn&#8217;t ask for something unless it is needed.  It&#8217;s like growing up as a kid rich vs poor.  Rich kids used to Mom and Dad getting everything for them will not voluntarily give up for practicality.  They will gravitate to convenience.  Middle class or poor kids know not even to ask for things that are out of reach.  My wife grew up poor and she has the eye on the dollar and it is a good thing.  I grew up upper middle class and knew I got a way with a lot at home for things I didn&#8217;t need, but wanted.  I could always pitch a case to justify &#8220;need&#8221;.  Things don&#8217;t change in human nature when they work for a corpporation.  Many will waste company money to make their personal lives easier at work.  So the culture of being frugal is there.  They eliminated waste baskets and seemed kind of dumb, but we do fine without them.  Watch the pennies and the dollars will take care of themselves.  But it is a tough place to work, but you do learn alot and it changes your point of view.</p>
<p>Like or Dislike: <img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="up-3937" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('3937', 'add', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_');" title="" /> <span id="karma-3937-up" style="font-size:12px; color:#009933;">0</span>&nbsp;<img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="down-3937" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_down.png" alt="Thumb down" onclick="javascript:ckratingKarma('3937', 'subtract', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_')" title="" /> <span id="karma-3937-down" style="font-size:12px; color:#990033;">0</span></p>]]></content:encoded>
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		<title>By: Anonymous</title>
		<link>http://www.leanblog.org/2005/10/nummi-tour-tale-1-why-fix-escalator/#comment-2917</link>
		<dc:creator>Anonymous</dc:creator>
		<pubDate>Tue, 25 Dec 2007 06:23:00 +0000</pubDate>
		<guid isPermaLink="false">http://leanblog.bigbigdesign.net/2005/10/nummi-tour-tale-1-why-fix-the-escalator/#comment-2917</guid>
		<description>My Chevy Nova was built there in 1987, it runs great to this day, very very obvious quality went into this car...GM&#039;s finest at the time...I heard they have NUMMI&#039;s first car there, a white 1984 Nova, is this true?</description>
		<content:encoded><![CDATA[<p>My Chevy Nova was built there in 1987, it runs great to this day, very very obvious quality went into this car&#8230;GM&#8217;s finest at the time&#8230;I heard they have NUMMI&#8217;s first car there, a white 1984 Nova, is this true?</p>
<p>Like or Dislike: <img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="up-2917" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('2917', 'add', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_');" title="" /> <span id="karma-2917-up" style="font-size:12px; color:#009933;">0</span>&nbsp;<img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="down-2917" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_down.png" alt="Thumb down" onclick="javascript:ckratingKarma('2917', 'subtract', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_')" title="" /> <span id="karma-2917-down" style="font-size:12px; color:#990033;">0</span></p>]]></content:encoded>
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		<title>By: Anonymous</title>
		<link>http://www.leanblog.org/2005/10/nummi-tour-tale-1-why-fix-escalator/#comment-2779</link>
		<dc:creator>Anonymous</dc:creator>
		<pubDate>Thu, 15 Nov 2007 05:07:00 +0000</pubDate>
		<guid isPermaLink="false">http://leanblog.bigbigdesign.net/2005/10/nummi-tour-tale-1-why-fix-the-escalator/#comment-2779</guid>
		<description>removing the escalator would be a wasteful expense.&lt;br/&gt;&lt;br/&gt;NUMMI is currently run by people who no longer follow the concepts that formed it.&lt;br/&gt;&lt;br/&gt;there are two lawsuits against NUMMI for 40 million and 45 million from two employees who were both treated with disrespect.</description>
		<content:encoded><![CDATA[<p>removing the escalator would be a wasteful expense.</p>
<p>NUMMI is currently run by people who no longer follow the concepts that formed it.</p>
<p>there are two lawsuits against NUMMI for 40 million and 45 million from two employees who were both treated with disrespect.</p>
<p>Like or Dislike: <img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="up-2779" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_up.png" alt="Thumb up" onclick="javascript:ckratingKarma('2779', 'add', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_');" title="" /> <span id="karma-2779-up" style="font-size:12px; color:#009933;">0</span>&nbsp;<img style="padding: 0px; border: none; cursor: pointer;" onmouseover="this.width=this.width*1.3" onmouseout="this.width=this.width/1.2" id="down-2779" src="http://www.leanblog.org/wp-content/plugins/comment-rating/images/1_14_down.png" alt="Thumb down" onclick="javascript:ckratingKarma('2779', 'subtract', 'www.leanblog.org/wp-content/plugins/comment-rating/', '1_14_')" title="" /> <span id="karma-2779-down" style="font-size:12px; color:#990033;">0</span></p>]]></content:encoded>
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