Workers Trigger Outage By Connecting Wrong Wires

NBC 4 – News – DWP: Workers Trigger Outage By Connecting Wrong Wires

A few thoughts come to mind reading about this. First off, if a single employee error can cause such wide blackouts, is that more of a systemic issue than the fault of those particular workers? Would Deming have thought this was traced back to a management root cause?

How well are these workers trained? If such an error could occur, why was there not some sort of error proofing in place? Is this management’s responsibility?

I know sometimes that people, or a person, screws up. But, thinking of your factory or your site, what are those potential points of failure that a single person could screw up, causing catastrophic damage to the plant or the customer? Is it time to use the FMEA mindset to proactively identify those issues, institute better training and error proofing?

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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