Without getting into politics (is Toyota growing in Canada because of their education and health care systems, as proposed by Krugman), when reading this something struck me about this “Canada vs. Alabama” argument that came up a few weeks back.
Krugman says, “What made Toyota so sensitive to labor quality issues? Maybe we should discount remarks from the president of the Toronto-based Automotive Parts Manufacturers’ Association, who claimed that the educational level in the Southern United States was so low that trainers for Japanese plants in Alabama had to use “pictorials” to teach some illiterate workers how to use high-tech equipment.”
Isn’t it possible that the use of “pictorals” is just a best practice around clear, understandable standard work? I have Toyota publications that use “pictorals” to describe TPS/lean concepts. I don’t think they did that because they thought their readers were stupid. I’d rather see work instructions with photos and diagrams instead of the typical American ISO-900x work instructions with tons of words that can be misinterpreted.
Thanks for reading! I’d love to hear your thoughts. Please scroll down to post a comment. Click here to receive posts via email.
Now Available – The updated, expanded, and revised 3rd Edition of Mark Graban’s Shingo Research Award-Winning Book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. You can buy the book today, including signed copies from the author.