Lessons from the days of TQM

alan’s blog:

The author says:

“Anytime you see a new corporate program being rolled out with posters and coffee mugs and exhortations from the CEO the alarm bells should go off – similarly, if you’re the exec thinking up the program and you feel a need to put it on a poster, think again. This is the worst kind of management power-play – basically, it’s saying: we’re gonna do this whether you like it or not, so shut up and get on board or else.”

As Deming would have said, replace the signs and slogans with real leadership!

Please check out my main blog page at www.leanblog.org

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an book titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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