Another Maytag Story

Chicago Tribune news : Business:

This is a tough spot to be in. Ideally, you’d like to grow your way into increased efficiency — avoid hiring instead of letting people go. But if the choice is to sacrifice some jobs to save the rest, wow, that’s a real tough and unenviable leadership challenge to face.

“Making full use of a Japanese manufacturing philosophy called Kaizen, management and labor worked together to make the plant more productive and profitable. There was plenty of grumbling as managers asked workers to think of ways to eliminate their own jobs. But incremental changes in the way things were done led to major savings. And as the appliance business grew, increasing production, Herrin managed to keep most of its jobs.”

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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