I am finally reading Norman Bodek’s book, Kaikaku. I’m going to post some of the good quotes and ideas that I find in the book (my comments in blue). Congratulations again on winning the Shingo Prize.
Dr. Shingo said, “When you buy bananas all you want is the fruit not the skin, but you have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.”[That’s a very colorful way of looking at the ideas of waste and customer value.]
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