Quotes from “Kaikaku”

I am finally reading Norman Bodek’s book, Kaikaku. I’m going to post some of the good quotes and ideas that I find in the book (my comments in blue). Congratulations again on winning the Shingo Prize.

Dr. Shingo said, “When you buy bananas all you want is the fruit not the skin, but you have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.”[That’s a very colorful way of looking at the ideas of waste and customer value.]


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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2 Comments on "Quotes from “Kaikaku”"

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  1. Christian says:

    The banana quote is funny. I have to really stretch to see it. But it does make sense when you compair it to an apple where you eat the packaging also! But then there is the core. Hmmm.

  2. The Other Joe in State College says:

    How about this perspective on the banana; are we not paying for the packaging, and from a marketing standpoint; “packaging sells”!

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