Toyota Kentucky (TMMK) President Gary Convis On "The Human Side of Lean"

Quality Digest Magazine

Many lean practictioners have read The Toyota Way, Jeffrey Liker’s book on the management system and management principles of Toyota. How many of us see the implementation of tools (like 5S or kanban) without recognizing the need to transform the way managers treat and lead people?

Convis says:

“The other pillar of the Toyota way is respect for people and honesty. If you don’t have respect for people who work for the company, you’re in the wrong business. Individuals can tell from your body language, from your voice, whether you respect them for what they bring to the party. Just the fact that they get up every day at 5 a.m., get dressed, make the effort to come to work and do a good job, you must respect them for that. Being a responsible manager in the Toyota entity means you have a great responsibility to take care of the people who are donating their lives to the company.”


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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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