"Lean Consumption" — Using technology to make life easier for consumers

Boston.com / Business / Technology

Dr. James Womack and Dr. Daniel Jones have a new book coming out this fall. A preview of that book is presented in the current Harvard Business Review and is summarized in this article.

The Lean Enterprise Institute has made some PDF reprints available here for the lean community.

Lean Consumption (PDF Download)

Many of the concepts in the article relate to applying lean to customer service and service industries (reducing NVA time, root cause problem solving etc.). There’s an interesting manufacturing example about how Nike produces its custom shoes and backpacks in San Francisco. Nike decided it was cheaper from an overall standpoint to have the fast response of shipping from high-labor-cost San Francisco rather than trying to ship them from Asia. This certainly makes sense when you’re building a custom product and labor costs are a relatively small proportion of your total cost (this is true in many industries).

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Mark Graban's passion is creating a better, safer, more cost effective healthcare system for patients and better workplaces for all. Mark is a consultant, author, and speaker in the "Lean healthcare" methodology. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. His most recent project is an eBook titled Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also the VP of Improvement & Innovation Services for the technology company KaiNexus.

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3 Comments on ""Lean Consumption" — Using technology to make life easier for consumers"

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  1. Jim Lamb says:

    This is a great article. The principles identified are reminisent of Tom Peters’ suggestions in the 80s for ‘delighting’ our customers. Some things don’t change.

  2. Jim Lamb says:

    This is a great article. The principles identified are reminisent of Tom Peters’ suggestions in the 80s for ‘delighting’ our customers. Some things don’t change.

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